Terms of Service
Last updated 17 August 2026.
These terms apply to work booked through makati.clbcleaning.com, by phone or on Viber. They are governed by the laws of the Republic of the Philippines. CLB Cleaning Makati is operated by Yosef Rudakov as a sole operator, based in Century City, Kalayaan Avenue, Makati.
1. Quotes and prices
The figures on the price list are what we charge for standard fabric furniture, not starting-from figures. A quote given in writing on Viber or by email holds for fourteen days and does not change on the day of the job.
Three things can move a price, and all three are told to you before the visit rather than added at the end: pet urine that has soaked into the foam, biological soiling such as vomit or blood, and furniture that cannot physically be reached. If we find one of these on arrival and you did not know about it, you may decline the extra work and pay only for the rest, or cancel the visit entirely at no charge.
2. Minimum order and transport
The minimum order is ₱2,000. Inside Century City there is no transport fee. Elsewhere in Makati a transport fee applies and is quoted with the price before you book. Outside Makati we accept work only when the schedule allows, and we say so plainly rather than taking a booking we cannot keep.
3. Booking, access and building rules
A slot is confirmed by message. Most condominiums in Makati require the unit owner or tenant to register a service crew with the building administration in advance, and some charge a work permit fee, which is between you and the building. Tell us the building when you book and we will tell you what it needs.
If we are refused entry because the registration was not made, or nobody is at the unit at the agreed time, we treat it as a late cancellation under clause 4.
4. Cancellation
- More than four hours before the slot: free, no questions.
- Less than four hours, or nobody at the unit: ₱500 toward the wasted trip. Waived once, for anyone, because life happens.
- Cancelled by us: nothing is owed and we offer the next available slot. If we cancel twice on the same booking you may treat that as our failure and we will say the same.
5. Payment
Payment is due on completion, by cash, GCash or bank transfer. Nothing is charged when you request a quote and no deposit is taken for standard bookings. A receipt is issued on request.
6. What we will not clean
Leather, suede, silk, viscose and anything labelled dry clean only. We will not attempt them by extraction and will tell you at the door, at no charge, if a piece turns out to be one of these. We also do not treat pest infestations: bed bugs are a job for a licensed exterminator, and we are useful afterwards rather than instead.
Saying no to these is part of the service. A cleaner who agrees to everything is telling you something about the ones they should have refused.
7. What we promise, and what we do not
We promise the method: pre-vacuum, pre-treatment, hot-water extraction and forced-air drying on every job, and a piece that is dry to the touch in about two hours, four to six for a mattress.
We do not promise that every mark comes out. Dye loss, sun bleaching, ink, old urine that has crystallised in the foam and stains previously treated with a household product may be permanent. Where we think a mark will not fully lift, we say so before you pay, not after.
8. If something is not right
Tell us before we leave and we redo the piece there and then. If something appears after it dries, message us within 24 hours and we come back and re-treat it at no charge. That is the whole of the guarantee and it is deliberately short, because a long one usually means the conditions are doing the work.
9. Damage and liability
We test every fabric on a hidden panel before cleaning it, and we work around your furniture rather than moving your home. If we damage your property through our own fault, we repair or replace the item, and our liability for any single job is limited to the amount you paid for that job unless the law provides otherwise.
We are not liable for pre-existing damage, for furniture that fails because it was already structurally weak, or for a manufacturer's care label that turns out to be wrong. Please move small valuables and breakables out of the room before we arrive; we would rather not be the reason a shelf gets bumped.
10. Photographs
We may photograph work we have done. Nothing identifying your home, your address or you is published, and we ask you on the day before using any photograph at all. A no costs nothing and is never questioned. See the privacy policy for what happens to photographs you send us.
11. Changes to these terms
The date at the top changes whenever these terms do. The version in force for your booking is the one published on the day the quote was given.